Repair Service
a1 medical offers an excellent repair service. Not only for our own products, but also third-party products are checked and repaired by qualified employees.
This not only ensures that you always have complete sets for your surgeries, but also extends the life-time of your investments.
Note
A warranty or product liability for carrying out repair services or comparable activities on third-party products is excluded.
decontamination certificate
Simply send us your instruments. Please enclose the decontamination certificate with your shipment, which you can download here.
HOW IT WORKS
Shipping
Send repair items to your a1 medical partner
Evaluation/Quote
We evaluate and quote for repair
Confirmation
You receive the quote and decide whether to proceed or not.
Surface-Renewal
We renew the instruments surface by sanblasting, manual polishing or electropolishing.
Functional-Restoration
The core of the repair process: under a microscope your scissors are repaired to cut again, forceps to grip again or a bent hook is straightened. Some steps take years of experience for optimum results.
Cleaning
All items run through a cleaning procedure, to make sure no residues of the repair process stay on the instrument.
Laser-Marking
For better tracability all instrument receive a permanent month & year code, in a non-contact laser marking step.
Shipping
Your items get packaged and are on their way back to you.
Re-Processing
If you have any questions about the reprocessing of our products, we are happy to help you at any time. Simply contact us using the contact form or send us an email directly to info@a1-medical.com
Emergency
In the event of any problems, emergencies or incidents with our products, please contact us immediately. Inform us by using our contact form or send us an email to emergency@a1-medical.com and we will get in touch with you.